What Should I Do If My WEEX Deposit Is Delayed?

By: WEEX|2025/06/02 00:00:00

If your withdrawal is late or missing, check these common issues:

Wrong Token Type

Make sure the cryptocurrency you sent matches the exact token on WEEX. Even small differences can mean losing your funds forever. For example, sending USDT-TRC20 instead of USDT-ERC20 might stop your deposit from showing.

Incorrect Address or Network

Double-check you used the right deposit address and network. Don’t send ETH to a BTC address or BNB to an ERC20 one. Assets from one network (like ERC20) shouldn’t go to another (like BNB Chain or OPBNB). Wrong deposits are often lost for good.

Below Minimum Deposit Amount

WEEX sets a minimum deposit for each token, shown on the deposit page. If your amount is too low, it won’t be credited and might be unrecoverable. Look at the minimum before sending.

Irretrievable Errors (OPBNB Misdeposit)

Sending to the wrong network, like OPBNB to a non-compatible address, can’t be fixed. Be extra careful when choosing your network and address. For a smooth experience, always check the token, network, address, and minimum before sending.

If you’re not sure, ask WEEX support at @weexencs first.

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